Archive for the ‘OEM project sharing’ category

Caltron assists OEM’s and Integrators for almost any project.

April 18th, 2011

There are many occasions when an OEM or Integrator comes to Catron for special project needs or require a specific component for our current Open Frame Monitor or Touch screen Monitor for their application. Caltron does understand that sometimes there is a need for a specific component that we do not normally carry so we try our best to work with OEM and Integrators to source the components or parts that is required at the most cost effective price. When OEM’s and Integrators can provide us with information about their current project and project potential, it will help Catron to allocate the parts easier since most suppliers do require a minimum order quantity (MOQ) for components or smaller parts that are more difficult to acquire. While, we may not be able to satisfy every single project, we can usually accommodate almost all projects that come our way, whether it is a regular or special project.

For large OEM projects, Caltron can usually help to bear some of the costs and negotiate with our sourcing suppliers to get the parts and components at the most cost effective price. Whether it is a large or small project, we will always help our customers in achieving the lowest prices possible without affecting quality. Caltron will work with OEM’s and Integrators in assistance with prototype development and will be able to provide an acceptable sample unit that will be approved by the OEM or Integrator before proceeding with any long term projects. Caltron will always try our best to ensure that our customers are satisfied with the products that we provide and we will make sure that it is a product that our OEM’s and Integrators are looking for.

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Caltron can help customers save time and money on special project needs

March 28th, 2011

FBT-1503OTEAR Resistive Open Frame Touch Screen Monitor OEM front and back view

One of the greatest things that Caltron can do for their customers is to assist in the extension of product life and reduce cost and hassles of product transition.

In 2006, a customer came to Caltron because they were having supply problems with their current supplier. A specific OEM touch screen monitor on their product line was set to have a very near end of life. During which time, the customer had already invested hundreds of thousands of dollars to get that unit prototype approved with safety certificates as required by government regulations into the product line. It was fortunate that Caltron was able to source products from the same supplier and continue to supply our now current customer with the same product to keep the supply chain consistent with no interruptions on production and services. About two years ago, Caltron found out that the original engineer manufacturer decided to stop producing this particular open frame monitor so we took the proactive approach in planning to come up with a solution for our customer’s needs. Caltron decided to stock up on as many units as possible to make sure and cover any potential orders for a year time frame. At the same time, we started to discuss with our customer on how to create a sufficient replacement unit on for the unit that was headed towards the end of life. Through much exchanged conversations in order to get the correct unit to be created, our engineers worked vigorously, starting with the mechanical and electrical modifications from Caltron’s existing FBT-1503OTEAR, 5-wire Resistive Open Frame Touch Screen Monitor. Through detailed discussions on parts requirements and selection of certain components and replacement of obsolete components, like speaker assemblies that were no longer available on the market. Idealistically, the speakers and other such components had to pass safety tests to be qualified parts, so we put extra work in trying to meet our customer’s needs for the open frame monitor.

In the middle of 2010, we sent the final sample for our customer’s approval, and by March 2011 our mass production for the approved unit began. The whole process took about two years, but thanks to both parties providing ample time to create the perfect replacement unit that was satisfactory for both parties, Caltron was able to get the job done correctly, the first time around. There was no additional expenses charged to our customer and there was no need for our customer to waste additional money investing in the molding of a new prototype. The only thing that was needed to be taken care of after the completed process was updating the safety certificates due to some changes in the open frame touch screen monitor. Caltron was happy to be able to help our customer and keep them satisfied.

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